Privacy Policy

 Ontario HVAC Solutions (“Ontario HVAC,” a subsidiary of Dragon Owl Consulting Inc.) is committed to protecting all “Personal Information” as defined by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)—i.e., data that can identify an individual—through the Act’s ten fair‑information principles, which require us to be accountable; state clear, limited purposes; obtain express or implied consent; collect only what we need; keep data accurate, secure and up‑to‑date; allow individuals to access and correct their records; retain information only as long as necessary or legally mandated; and be transparent about our practices. We collect information when you request quotes, purchase, install or service HVAC equipment, interact with our websites or mobile apps (which use first‑party and limited third‑party cookies for security, diagnostics and feature optimization), apply for employment, or otherwise engage with us.Typical data include contact information, site and equipment details, payment credentials, service logs, usage analytics and résumé or credential files. We use this data to deliver, bill and maintain products and services; schedule installations and repairs; authenticate users; process payments; administer warranties; comply with tax, safety and consumer‑protection laws; prevent fraud; analyse performance; personalize legitimate offers; and improve our operations. Personal Information is disclosed only (i) within Dragon Owl-controlled entities on a strict need‑to‑know basis; (ii) to vetted service providers, such as payment processors, cloud‑hosting or logistics firms that contractually agree to PIPEDA‑equivalent safeguards—even when they are located outside Canada, where foreign laws may apply; (iii) to regulators, courts or law‑enforcement when legally compelled; (iv) in emergencies where life, health or public safety is at stake; or (v) in connection with a merger, acquisition or asset transfer, provided the recipient uses the information solely for evaluation and then for the same purposes outlined here. We never sell or rent Personal Information. Safeguards include encryption in transit and at rest, multi‑factor authentication, role‑based access, security awareness training, secure shredding and cryptographic erasure. Individuals may withdraw consent (subject to contractual or statutory limits), request access to or correction of their data, or ask questions about our privacy practices by contacting our Privacy Officer. Identification may be required, and reasonable fees may apply for access requests. Suspected privacy breaches, ethical concerns or Code‑of‑Conduct violations—such as misuse of confidential data, bribery, harassment or discrimination—may be reported to an independent third‑party reporting channel that accepts anonymous submissions. Anonymity will be protected to the fullest extent permitted by law, reports will be investigated promptly, and Ontario HVAC strictly forbids retaliation against any person who raises a good‑faith concern.